Delete your Koop Commons account

This page explains how to delete your account in the Koop Commons mobile app, and what happens to your data when you do.

In the app

Open the Koop Commons app, go to your account settings and choose Delete account. The account is deleted straight away — you are not asked to wait and there is nothing to confirm by email.

If you cannot open the app

Email hello@koopcommons.com from the address or phone number on the account and ask us to delete it. We will confirm who you are before we do.

What is deleted

• Your name, email address and phone number
• Every sign-in method linked to the account — Apple, Google and phone
• Your order history and any items you pinned
• Your loyalty account, including any points you have not spent
• Your event RSVPs and your place on the leaderboard
• The device registrations we use to send you notifications

What is kept

Records of orders you paid for stay with Square, our payments provider, as business and tax records. They are no longer connected to a Koop Commons account.

This cannot be undone

Deletion is immediate and permanent. Loyalty points cannot be restored. If you sign up again later you start from scratch, with no history and no points, even if you use the same phone number or email address.